I live in Wyoming and my friend, who lives in Castle Rock, had surgery. I went online and ordered a beautiful fall flower arrangement. When my friend sent me a picture, the lilies were pink. I called and after some miscommunication on both our parts, Castle Rock Florist made it right. Sarah did an amazing job on the arrangement and Jennifer was amazing at staying calm and dealing with me (I was being a stinker!). I highly recommend them!! They are committed to customer satisfaction and following up.